Refund & Reprint Policy
Every Forever Paws ornament is made to order with your photo, so we can't accept returns or exchanges for change of mind. But if something goes wrong on our end, we'll make it right.
Damaged, misprinted, or lost orders
If your ornament arrives broken, the print is defective, or your package is lost in transit, email us within 30 days of delivery (or of the expected delivery date for lost packages) with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, whichever you prefer.
Photo quality
We print the photo exactly as uploaded. Blurry, low-resolution, or very dark photos may not print clearly, and that isn't covered as a defect. If you're unsure about your photo, email us before ordering and we'll take a look.
Cancellations and changes
Because orders go into production quickly, please email us as soon as possible if you need to cancel or change your photo. We can cancel or update any order that hasn't been sent to production yet, at no charge. Once production has started we can't cancel it.
Wrong address
Please double-check your shipping address at checkout. We can't cover reprints for orders shipped to an incorrect address entered at checkout.
Contact
Email: support@foreverpawsornaments.com